Shipping policy

Shipping Policy

Delivery Throughout Pakistan

We ship nationwide via Postex, one of Pakistan's most reliable courier services. Your order will be carefully packaged and dispatched with tracking information.

Delivery Timeframes

Within Punjab

  • Standard Delivery: 2-3 business days
  • Fast and reliable service across all Punjab cities

Rest of Pakistan

  • Standard Delivery: 3-4 business days
  • Covering all major cities and regions

Express Shipping (All Pakistan)

  • Express Delivery: 2-3 business days anywhere in Pakistan
  • Priority processing and faster delivery
  • Additional charges apply

Express Shipping Guarantee

We stand behind our express shipping promise:

  • If your express order is not delivered within 2-3 business days, we will refund the extra shipping charges
  • Refund will be processed via bank transfer or mobile wallet within 1 working week
  • Simply contact us with your order details to claim your shipping refund

Order Processing

  • Orders are typically processed within 1 business day
  • You'll receive a confirmation email with your tracking number once your order ships
  • Delivery timeframes begin from the dispatch date, not the order date

Tracking Your Order

Once your order is shipped:

  1. You'll receive a tracking number via SMS and email
  2. Track your package in real-time through Postex
  3. You'll receive delivery updates throughout the shipping process

Important: Stay Available!

Please ensure you're reachable during delivery:

  • ✓ Keep your phone accessible and turned on
  • ✓ Answer calls from unknown numbers (courier may call)
  • ✓ Check your messages for delivery updates and OTP codes
  • ✓ Respond promptly to any courier communications
  • ✓ Ensure someone is available at the delivery address

Missed deliveries may result in delays or return to sender, so please stay attentive to all communication from Postex.

Shipping Costs

Shipping charges vary based on:

  • Your location (within Punjab or outside)
  • Selected shipping method (Standard or Express)
  • Package weight and dimensions

Exact shipping costs will be calculated at checkout.

Delivery Address

Please ensure your delivery information is:

  • Complete and accurate (include apartment/house number, street name, area)
  • Current phone number that you regularly check
  • Alternative contact number (recommended for backup)

We cannot be held responsible for delays or failed deliveries due to incorrect address information.

What Happens After Delivery?

  • The courier will call you upon arrival
  • You may need to provide an OTP or signature for confirmation
  • Please inspect your package before accepting delivery
  • If there's visible damage, note it with the courier before accepting

Undeliverable Packages

If a package cannot be delivered due to:

  • Incorrect address information
  • Customer unavailable/unreachable
  • Refused delivery

The package will be returned to us, and you may be responsible for return shipping costs and re-delivery fees.

Remote Areas

Some remote locations may require:

  • Additional delivery time (1-2 extra days)
  • Additional shipping charges
  • We'll contact you if your area requires special arrangements

Order Issues?

Package not received?

  • Check your tracking information first
  • Contact Postex customer service with your tracking number
  • Reach out to us and we'll assist in locating your order

Damaged during shipping?

  • Contact us immediately with photos
  • We'll work with Postex to resolve the issue
  • Eligible for replacement or refund based on our refund policy